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Slow loading trend - viewon
imbe88 Offline
Junior Member
#1
Hello everyone,

I have some problems with the visualization of trends:
when I open the dedicated page, 99% of the times the trend is not loaded.
The tag is correctly set; sometimes to display the graph correctly I have to reload the page several times .. but at the end the graph is not always displayed correctly.

I attach the image of what I see and the configuration of my chart.


Do you have any advice on how to solve?


Attached Files
.png   trend.PNG (Size: 7,45 KB / Downloads: 15)
.png   trend1.PNG (Size: 21,71 KB / Downloads: 14)
.png   trend2.PNG (Size: 23,61 KB / Downloads: 14)
.png   trend3.PNG (Size: 15,89 KB / Downloads: 15)
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Jean-Yves Offline
eWON Support
#2
Do you use Chrome or Firefox?
Do not use Edge
Reply

imbe88 Offline
Junior Member
#3
(14-04-2020, 11:59 AM)Jean-Yves Wrote: Do you use Chrome or Firefox?
Do not use Edge

Hello Jean, I use chrome.
Thank you
Reply

Jean-Yves Offline
eWON Support
#4
What do you in Inspect of chrome console when you display the trend?
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imbe88 Offline
Junior Member
#5
(14-04-2020, 02:42 PM)Jean-Yves Wrote: What do you in Inspect of chrome console when you display the trend?

i also tried with firefox and i have the same problem;

in this case I display a temperature value; but in the future I would like to create charts with various values to display.
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Jean-Yves Offline
eWON Support
#6
Try this

[Image: attachment.php?aid=702]


Attached Files
.png   2020-04-15_08h11_08.png (Size: 47,94 KB / Downloads: 68)
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imbe88 Offline
Junior Member
#7
I tried but the problem continues; 
attached a sequence of what happens. in this case, the graph appeared correctly the first time the page was reloaded. 
Other times I have to recharge it even 5 or 6 times before it appears.


Attached Files
.png   1.PNG (Size: 57,84 KB / Downloads: 15)
.png   2.png (Size: 81,66 KB / Downloads: 12)
.png   3.PNG (Size: 75,03 KB / Downloads: 12)
Reply

Jean-Yves Offline
eWON Support
#8
Your issue requires a deeper investigation.  
I recommend you report this issue to your local distributor or through the HMS Support platform https://mysupport.hms.se by mentioning the techforum post.
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imbe88 Offline
Junior Member
#9
ok i will contact support. I will let you know.

thank you
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imbe88 Offline
Junior Member
#10
I thought about this:
when I press the button to open the page, run a script mad in this way:

1) open the link
2) delay of 5/10 sec.
3) refresh page

do you have any advice on how to build javascript?


i tried this but it doesn't work:

window.open("mylink","");
setTimeout(function() {
window.location.reload()
}, 5000);
Reply

Jean-Yves Offline
eWON Support
#11
No sorry I don't have idea for this
Reply



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