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Cozy 131 VPN connection error
Jodossanto2 Offline
Junior Member
#1
Hi, 

My Ewon Cozy 131 was working OK until a few days ago; when I try to access it remotely it appears disconnected; I went on side yesterday thinking it was an issue that could be solved by powercycling, but keeps on the same state. I got online directly with it and it says there is a VPN Error, and in the log window I can see it trys to get connected constantly. WAN connection is fine and it is wired.

Thanks.


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simon Offline
eWON Support
#2
Hi,

The Cosy connection to Talk2M is probably blocked by the local firewall.
You should ask the local IT team to open the ports/IP/URL described in this doc :https://hmsnetworks.blob.core.windows.net/www/docs/librariesprovider10/downloads-monitored/manuals/knowledge-base/kb-0209-00-en-adresses-and-ports-used-by-talk2m.pdf?sfvrsn=c86d7cd7_22

Simon
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Jodossanto2 Offline
Junior Member
#3
(14-02-2020, 06:00 PM)simon Wrote: Hi,

The Cosy connection to Talk2M is probably blocked by the local firewall.
You should ask the local IT team to open the ports/IP/URL described in this doc :https://hmsnetworks.blob.core.windows.net/www/docs/librariesprovider10/downloads-monitored/manuals/knowledge-base/kb-0209-00-en-adresses-and-ports-used-by-talk2m.pdf?sfvrsn=c86d7cd7_22

Simon

I am in talks with IT from the facility...however they are asking the IP address the VPN gets connected to the Cozy so they can grant acces. I think I cannot know that if I am offline, right? is there a way I can know this?

Thanks.
Reply

simon Offline
eWON Support
#4
Hi,

We will very soon publish a page on our website that gives all these IPs.
However, for now, we only give the URLs used in the doc https://hmsnetworks.blob.core.windows.ne...86d7cd7_22
and you have to ping each URLs to get the IP addresses.

Simon
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