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Critical fault 36504 caused a factory reset - Printable Version +- Ewon Technical Forum (https://techforum.ewon.biz) +-- Forum: Development (https://techforum.ewon.biz/forum-50.html) +--- Forum: Ewon Embedded Technology (https://techforum.ewon.biz/forum-51.html) +--- Thread: Critical fault 36504 caused a factory reset (/thread-2805.html) |
Critical fault 36504 caused a factory reset - pem199 - 22-10-2025 Hello all, Recently our ewon flexy got automatically resetted to factory settings after a critical error. The log shows: System rebooting Reboot reason: Crictical error 36504 Mount volume failed 36504 I've searched on the internet but couldn't find anything. Does anyone have an idea what could have caused this? Thanks in advance. RE: Critical fault 36504 caused a factory reset - Anton - 07-11-2025 Hi, It can be tricky to determine what the root cause is without looking at the backup + support files of the device. Of course, we prefer that this be done through a ticket at https://support.hms-networks.com/hc/en-us, since the data is private. I'm also curious about which FW version this device is on. But we can discuss this in a ticket if you'd like. BR, Anton |