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After restore, username password no longer functions - NSatSDS - 28-04-2025

Hi all,

I needed to setup two identical systems EWON Flexy205 systems, so I basically did all the work on one, setting up the values from the PLC it's talking to and writing the code, and I backed it up.  I restored it to another device but I can't login - it just won't let me, and all I can do is to level 1 or 2 reset the thing, thus loosing all my work.  I've tired the default username password, and the one I have set, and there's no password written on the side (I read something about that too).

I've done this before and it worked fine so I'm confused as to what's happening.

My units are are both running the same firmware 14.9s4 and were both virgin units when I started.

How can I do this please? I don't want to have to manually create the values and import the IDE code.

Thanks in advance!

RE: After restore, username password no longer functions - ziozetti - 28-04-2025

On newer router you should find password on label https://www.hms-networks.com/support/tech-support/kb-articles/23177657384594-I-cannot-login-to-my-new-Flexy-with-adm-adm

If you can't find it you can in any case export basic script and tags from the first Flexy and import on the second one.
Regarding Basic IDE you can export/import directly from Basic IDE page, regarding tags you can export and import via FTP var_lst.csv

RE: After restore, username password no longer functions - NSatSDS - 29-04-2025

(28-04-2025, 11:25 PM)ziozetti Wrote: On newer router you should find password on label https://www.hms-networks.com/support/tech-support/kb-articles/23177657384594-I-cannot-login-to-my-new-Flexy-with-adm-adm

If you can't find it you can in any case export basic script and tags from the first Flexy and import on the second one.
Regarding Basic IDE you can export/import directly from Basic IDE page, regarding tags you can export and import via FTP var_lst.csv

Thanks for the reply.

I actually have a mix of the older devices (before the password was printed on the label) and the newer ones with the password.  Having restored my "image" (tar) from a device without a password printed on the sticker, and trying to restore it to both devices with and without passwords on the sticker, I can't get either to work.

I've also read and tried a few of the work arounds listed here, but to no avail.   
https://support.hms-networks.com/hc/en-us/articles/21872277780882-How-to-handle-backup-restore-the-best-way-since-fwr-22-1s3-and-14-9s3-with-the-new-6-key

I read somewhere that it might be due to some kind of device lock (i.e. a hardware detail on the device I backed up the image from being different to the one I restored to), but that would make it quite difficult to create an "image" which I could roll onto multiple units.  Do you know if this is correct please?

Thanks again for your help!
(29-04-2025, 11:04 AM)NSatSDS Wrote:
(28-04-2025, 11:25 PM)ziozetti Wrote: On newer router you should find password on label https://www.hms-networks.com/support/tech-support/kb-articles/23177657384594-I-cannot-login-to-my-new-Flexy-with-adm-adm

If you can't find it you can in any case export basic script and tags from the first Flexy and import on the second one.
Regarding Basic IDE you can export/import directly from Basic IDE page, regarding tags you can export and import via FTP var_lst.csv

Thanks for the reply.

I actually have a mix of the older devices (before the password was printed on the label) and the newer ones with the password.  Having restored my "image" (tar) from a device without a password printed on the sticker, and trying to restore it to both devices with and without passwords on the sticker, I can't get either to work.

I've also read and tried a few of the work arounds listed here, but to no avail.   
https://support.hms-networks.com/hc/en-us/articles/21872277780882-How-to-handle-backup-restore-the-best-way-since-fwr-22-1s3-and-14-9s3-with-the-new-6-key

I read somewhere that it might be due to some kind of device lock (i.e. a hardware detail on the device I backed up the image from being different to the one I restored to), but that would make it quite difficult to create an "image" which I could roll onto multiple units.  Do you know if this is correct please?

Thanks again for your help!

OK, so, actually if I follow each step in the link above then I can log-in.

I remove the user entry that is in the file under the userlist; literally delete the whole line.

Then I worked my way through the list of other password and removed each of them (leaving the fieldname: but removing the data).  I did this all in Notepad++ rather than using 7Zip.  

I then saved the file, did a level 2 reset of the EWON, restored the backup I had saved (using the default username and password as this was an EWON without the password printed on the side).  

I was then able to log into the unit through the browser and add a user (naturally, no users were defined).  

I then logged off and back in again using the user I had just created and everything seems to work.  The IDE code is there, the values are there - all looks good!

I hope this helps someone else!

Thanks!