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Move eWon from Pro to Pro - Printable Version +- Ewon Technical Forum (https://techforum.ewon.biz) +-- Forum: Development (https://techforum.ewon.biz/forum-50.html) +--- Forum: Talk2m & Argos API (https://techforum.ewon.biz/forum-54.html) +--- Thread: Move eWon from Pro to Pro (/thread-2569.html) |
Move eWon from Pro to Pro - PA-Tord - 10-09-2024 Hi As I'm sure you have heard a lot already I would also like to voice my disapproval of the new subscription fees. I have influenced several customers to acquire eWon-equipment as there was no monthly cost. Now I get to inform them of the opposite. Thanks for that. ? Now on to the next "problem". I started the free trials on all the 7 free accounts I have created for our customers. After some testing and thinking, I planned on merging all of them into one Pro-account, and separating them into groups/pools. For some weird reason, there is no support for importing from one Pro-account into another (even if it's a trial account). I want to combine my accounts now, and not have to wait for the full 3-month trial to expire. Is there at least a way to deactivate the trial account? I have 7 accounts and 11 units I need to merge, and none of them are within reasonable driving range, so it must be done remotely. (Cosy 131, all of them). I have tried adding a new key and using name/account/login, but both these result in me being disconnected before the unit comes back after aborting the Talk2M-connection. So, any solutions? RE: Move eWon from Pro to Pro - simon - 11-09-2024 Hi, " After some testing and thinking, I planned on merging all of them into one Pro-account, and separating them into groups/pools." Indeed this is what you should do. " Is there at least a way to deactivate the trial account?" yes sure, you can just open a support ticket and let us know the accounts to downgrade. We will do it asap. What do you mean by "reasonable driving range,"?? RE: Move eWon from Pro to Pro - PA-Tord - 18-09-2024 Can you provide me with a link as to where I should open a ticket? I tried to resolve this via email to HMS earlier, but was then advised to contact my local distributor, which in turn responds that they have no control over accounts. By "reasonable driving range", I'm referring to the fact that if I have to drive out to each location, and solve this manually, I would spend a whole work week in the car. RE: Move eWon from Pro to Pro - simon - 18-09-2024 Hi, Please open a ticket on https://support.hms-networks.com/hc/en-us |